Product with quality issues may be returned within 14 days of ordering. 
There's a 25% restocking fee on all orders. The buyer is responsbile for all return shipping. 
Shipping charges are non-refundable.
Items must be returned in original packaging and boxes. Items that are returned damaged will not be refunded. 

Discounted, sale, and sample orders are non-returnable. 

For product that is received damaged or orders that are incorrect contact us immediately for return instructions. 

email: orderdesk@gbmceramics.com or call 1-888-862-8397 to receive an RMA number and authorize a return.